constellationsjournal.org

Digitalization provides significant benefits both to service providers and their consumers. Fintech companies offer progressive digital services, create new customer expectations, and influence the dynamics of costs and profits related to services. Digital Customer Service Transformation (DCCT) allows businessmen to explore the consumer in different interaction concepts and interaction channels, organize continuous communication with them […]

Delegation is a process that has allowed the world to develop faster. The effect of such technology has become useful even today. Many modern businessmen understand this because they created their businesses literally manually. Later, they discovered that there is a huge section for potential development with less time and resources. It was crowdsourcing that […]